Frequently Asked Questions

Reservations

Do I need a credit card to make a reservation?

No. We will need your basic contact information so we can enter the reservation into our computer system.

How do I make a reservation?

We can take reservations in person, over the phone, by email, or by sending us a request on our website.

We will need some basic contact information for new customers.

How far in advance can I make a reservation?

We accept reservations up to 1 year in advance, but usually a few weeks is all that is necessary for equipment rentals. We highly recommend you make a reservations as far ahead as possible. Equipment rentals do not require any deposit but we require a non-refundable deposit on party rental items that must be paid at least 4 weeks before the event in order to hold the reservation.

If I need to cancel my reservation will I be charged a cancellation fee?

Not for equipment rentals. Please let us know as soon as possible so someone else can use the equipment!

Tent rentals are subject to a non-refundable deposit to secure the reservation.

General

Do you deliver or can I pickup?

Yes and Yes.

Please be sure to know the towing capacity of your vehicle/trailer and have the correct hitch and light connections. Most of our equipment uses either a 2 inch ball hitch or a pintle hook. We stock all of the accessories you need for towing in our salesroom in additional to having the available for rent.